After watching Southwest Airlines emerge largely unscathed from its first fatal plane accident, DPK Public Relations asks the question: do you think your organization has established the reservoir of goodwill necessary to weather this type of intense public scrutiny?
In light of the destruction caused by hurricanes Katrina and Rita, Daniel Keeney is informing people of the precautions and preventive measures companies can take through the use of crisis communication. Keeney will present, "How to Manage Crises Smarter," which Heather Senter, president of the Fort Worth chapter of the PRSA, said could not come at a better time.
Ed Cafasso''s article in the current issue of PR Tactics explores the lessons learned from Hurricane Katrina. In it, DPK Public Relations President Dan Keeney, APR says he hopes the Katrina tragedy will inspire businesses to make their crisis plans living documents rather than window dressing.
The Rocky Mountain News reports that Ray Gomez, part of the University of Colorado''s crisis communications response team is blabbing about what went on behind the scenes. Instead of using the opportunity to communate their key messages, Gomez''s quotes suggest that the organization remains in a state of turmoil. It''s the cardinal sin of crisis response.
If you are familiar with Wikipedia, you are familiar with the concept of enabling Web site users to contribute to the information and knowledge disseminated through the site. Here, DPK Public Relations and users of this Web site define a crisis. Everyone is invited to participate.
Texas public relations pros with exceptionally thick skin and the ability to put up with a boss who is his own worst enemy have a new job opening to consider. Dan Allen, communications director for House Majority Leader Tom DeLay of Sugar Land, announced this week that he will resign at the end of the month. Who can blame him?
The premier professional interest section of the Public Relations Society of America is asking members to pay in order to hear Ketchum once again apologize to the industry for its ethical lapses in the Armstrong Williams affair. Oh, and they''ll also explain the policies that are necessary for other firms to avoid stumbling into the same mess. It''s like the Certified Public Accountants hosting a session with Jeff Skilling to explain how to comply with Sarbanes-Oxley.
The term “hostile takeover” usually conjures images of warriors in dark suits doing battle in boardrooms. They involve big bucks, backroom deals and blind ambition. However, takeovers can strike organizations in many different forms, all of which can cause severe damage to an organization’s reputation. The loss of control, even if temporary, sends powerful signals to those inside and outside a company. How an organization has planned for and responds to these critical events can determine its ul
It is not a question of if, but when, a business will face a crisis situation. This article, originally published in the November 12, 2004 edition of the Houston Business Journal, explores the keys to successfully protecting, and even enhancing, an organization''s reputation.
This is an article I wrote a while back that was originally published in PR Tractics in March 1997, but I think it is as pertinent today as the day I wrote it.