Let me say right from the start that this is not going to be a comprehensive analysis of the topic described in the headline. I think the headline presents a great premise for an article, but really I don't have the stomach for it. Maybe further down the road. I waded into this subject after reviewing the first part of PRovoke's story, "Crisis Review: The Top 20 Crises Of 2020," which selected election fraud claims to top its list. Dominion Voting Systems somehow wound up on the radar of absolutely crazy theories about how the 2020 vote could have been changed or otherwise manipulated. I'm sure the public relations and crisis counselors working with and for Dominion were sickened by what they witnessed, and I 100 percent support their legal efforts to extract whatever pounds of flesh they can from …
Best of Silver Anvil Winning Program Builds Support for Human Space Exploration DPK Public Relations has a long relationship with NASA - Johnson Space Center that goes back to the Space Shuttle era, and we were proud to assist the Human Research Program's efforts to communicate about the science behind Astronaut Scott Kelly's Year in Space. The concept was simple: Kelly is an identical twin, so NASA seized the opportunity to monitor the impact of this prolonged exposure to zero gravity and compare those physiological and psychological measurements with those of his brother, Mark Kelly, who also is an astronaut. The challenge for any organization involved in science, technology or medicine -- or really anything that is complex -- is getting the smart people who are involved comfortable speaking in plane English about it. Making complicated information relatable isn't something …
Shut Up and Use One of the Most Powerful Communications Tools We at DPK Public Relations appreciated a recent post by Dan Rockwell, "How to Capture the Opportunity in Awkward Silence," from his Leadership Freak blog. It describes the value of leaders allowing silence in the midst of meetings or interviews. So often, silence in a meeting ratchets up tension and anxiety. It is the third rail of interpersonal communication - touching it can be deadly! However, this negative response to a moment of contemplation can be harmful. It can prompt people to rush and make statements or offer solutions that lack a solid foundation and are ill conceived. Right out of college, I worked briefly selling cars. As is the case with many salespersons, we were coached to capitalize on the discomfort created by silence. Make a closing statement and …
Don't Give Your Competitor the Valuable Publicity You Earned. Keep It for Yourself! When we conduct mock interviews during a media training session, we often ask interview subjects to name two or three competitors who they admire. There are numerous iterations of essentially the same question. It can be naming the competitors who are keeping them up at night. Or perhaps it can be a question about the competitors who pose the greatest challenge over the next three to five years. It’s all a trick to see if the spokesperson being trained can be lured into naming competitors at all. We have found that it is common for an untrained spokesperson to fall for this simple trick and start rattling off names. Sometimes they speak more naturally and glowingly about the competition than they do about their own products and …
Want to be unforgettable? Start by dumping all but three or four key messages. An inconvenient truth that constrains the success of every spokesperson is the limited ability of the audience to remember. Humans do a lot of things well, and one of them is taking in urgently needed information about threats and opportunities. In order to take in and process that information, our brain is wired to immediately forget information that either isn’t clearly understood or isn’t perceived as important. Your audience isn't aware of this, but they are constantly assessing everything you tell them. If it isn't perceived as important, they are unlikely to remember what you want them to remember. If it takes work for them to understand, they are wired to let the information drift away. First, some background. Working memory, or short-term memory, is everything …
We always devote a portion of our Media Interview Skills Training sessions to a discussion about going “off-the-record” with journalists. Our recommendation is the same today as it was 20 years ago: there is no such thing as “off-the-record.” Think of it as a cliff for your career. You can dance at the edge of that cliff and think you are in control. But there are many forces at play that can send you right over the edge no matter how confident you are. Splat. There goes your career. If you say something, you should be prepared to see it attributed to you in print. Even if you have a relationship with a journalist, that journalist’s job is to get a good story and tell that story. If you expect them to do otherwise, you are suggesting that what you …
What is the role of a reporter and to whom is that reporter responsible? This is a question we tackle in most media training sessions because DPK Public Relations believes it is important for your spokespersons to understand the environment in which they will be attempting to deliver their messages.
Mark Twain once said something like, "Never get in a fight with someone who buys ink by the barrell," and I have periodically repeated that advice to clients licking their wounds from negative media coverage. Here's an interesting study of what not to do when you feel victimized by poor reporting.