Is the candidate re-writing the rules or simply a celebrity getting special treatment? For weeks we have been trying to understand the implications -- if there are any -- of the phenomenon of Donald Trump's success to date in his pursuit of the Republican nomination. As has been well documented, Mr. Trump has violated many of the fundamental rules of public speaking and media interactions, yet he has established and held onto a solid base of support. Some aspecs of his communications strategy seem pretty straightforward and are rooted in polling that suggests a portion of voters find conventional political behavior repulsive: He espouses a hatred for many journalists, which excites those who distrust the media and believe bias unfairly colors the way news is presented. A September 2015 Gallup poll found that only four in 10 Americans say they …
Succeeding in news interviews comes down to preparation, practice and performance I was surprised when I reviewed the Google Analytics report for this site that an article I posted more than nine years ago, "Top 10 Tips for Preparing for a TV Interview," was again one of the most popular articles here. Not sure how or why that's the case, but everything changes over the course of a decade -- I don't know anyone who still uses a Blackberry! -- and I wanted to provide an update for those who are seeking PR advice prior to conducting a video interview. Before we get too far into this, let's pause for this brief commercial announcement: Contact DPK Public Relations to arrange Media Interview Skills Training today or call 800.596.8708. The biggest thing that has changed over that time is the rise of …
Want to be unforgettable? Start by dumping all but three or four key messages. An inconvenient truth that constrains the success of every spokesperson is the limited ability of the audience to remember. Humans do a lot of things well, and one of them is taking in urgently needed information about threats and opportunities. In order to take in and process that information, our brain is wired to immediately forget information that either isn’t clearly understood or isn’t perceived as important. Your audience isn't aware of this, but they are constantly assessing everything you tell them. If it isn't perceived as important, they are unlikely to remember what you want them to remember. If it takes work for them to understand, they are wired to let the information drift away. First, some background. Working memory, or short-term memory, is everything …
In our public speaking workshops, I will often tell participants that I don’t want them to be fake or act like the presenter they wish they were. Audiences want authenticity. They want the real you. But they also want to feel your impact. They want all of you.
This article was originally published in the March 2015 edition of Public Relations Tactics, a publication of the Public Relations Society of America. See the original published article by clicking here (subscription required). On Thanksgiving evening, I watched shoppers hold their smartphones high above their heads as others jostled, pushed and complained. While someone was recording them, cashiers good-naturedly answered questions about their stress levels. They were also sympathetic with those shoppers who were frustrated that some early bargains were already sold out. Once uploaded to YouTube, people might largely ignore that content, or it could easily appear on “Good Morning America” the next day. How plausible is that? A survey of professional journalists by Arketi Group found that 91 percent of journalists say they use the Web to search for news sources and story ideas, and 34 percent admit to …
Remembering JFK's Masterful Dealings with the Media On this 50th anniversary of the assassination of President Kennedy, there will inevitably be a lot of reflection as well as a fair amount of curiosity. I suspect that those under 35 years old were more influenced by the Oliver Stone movie than by family stories and recollections, as I was. Having grown up in the late 60s and 70s in a politically active house full of democrats in western Connecticut, I remember stories about my mom having a chance to shake JFK's hand as well as discussions about JFK's uncanny ability to manage the media and his public image. We had the Vaughn Meader album, "The First Family," which lampooned JFK's press dealings and my older brother had it memorized. Of course, at the time, President Kennedy's uncanny ability was seen in stark contrast …
We always devote a portion of our Media Interview Skills Training sessions to a discussion about going “off-the-record” with journalists. Our recommendation is the same today as it was 20 years ago: there is no such thing as “off-the-record.” Think of it as a cliff for your career. You can dance at the edge of that cliff and think you are in control. But there are many forces at play that can send you right over the edge no matter how confident you are. Splat. There goes your career. If you say something, you should be prepared to see it attributed to you in print. Even if you have a relationship with a journalist, that journalist’s job is to get a good story and tell that story. If you expect them to do otherwise, you are suggesting that what you …
Lessons from Our First Decade Training America's Spokespersons During our first 10 years, DPK Public Relations has been honored to train more than 1,000 spokespersons for organizations throughout Texas and across the United States. We have conducted training in top secret military installations and highly volatile chemical facilities. We have conducted one-on-one training for individuals shortly before major media opportunities and for large groups that were unlikely to ever be interviewed -- but who rightly embraced the training 'just in case.' Through it all, one thing has remained true: how you deliver information is just as important as what you say -- and research suggests how information is delivered can easily amplify the power of the information, or it can suck all the power out of it. The goal is to project confidence and positivity to reinforce that you are …
As I watched Fed Chairman Ben Bernanke’s news conference this afternoon, I was reminded of a story that I often use as an anecdote in media training sessions. Since Mr. Bernanke is winding down his time with the Fed, I wanted to revisit the subject that I originally discussed in the article, "Media Training Fundamental: Reporters Are Always Working." The key point of the upcoming story is that journalists never turn off their nose for news. There is no 'drink in hand' rule that states a journalist who is relaxing isn't also subtly gathering information. A journalist is never idle. They are always curious. Sniffing out interesting information is what they do and who they are. They don’t punch a clock and turn it off. Ever. So when an executive encounters a journalist, that executive should similarly always be in …
We recently returned from conducting a couple days of Media Interview Skills Training on the West Coast for one of our aerospace clients and wanted to share some insights that were discussed. One thing we've noticed during the past couple years is a tendency particularly among younger women to inflect up at the end of their sentences. They say powerful things but end them on the upswing. It makes every sentence sound like a question. It saps them of credibility and authority, making them appear eternally uncertain. I love meaningful voice inflection. As a young broadcaster, I loved watching Bill Kurtis on the local CBS affiliate in Chicago. He was a master of using pacing and inflection to build drama and pull a viewer into a story. But if your inflection goes up? At the end of every phrase? It …