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  DPK Public Relations
Daniel Keeney, APR

832-467-2904 (Houston)
214-432-7556 (Dallas)
dan@keeneypr.com

 

 

The Truth about "Digital Crisis Communications"

Recent high profile online calamities experienced by notable brands are prompting discussion about the emergence of a new discipline: digital crisis communications. I understand that some people may believe the fundamental rules have shifted, thus necessitating a new approach to crisis planning and response. However, this is not the case. The more

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Plan, Respond and Recover from Crisis. Call NOW.

Crisis management with dpk public relationsDPK Public Relations is experienced in crisis communications planning, crisis response and crisis recovery. We have helped clients survive and even benefit from an array of crisis situations. These range from product recalls, workforce layoffs and work-related accidents and deaths to plant closings, regulatory crackdowns and environmental issues.

DPK Public Relations' Dan Keeney, APR is a crisis communications expert. He has been an integral part of helping to manage the crisis response of dozens of high profile, and potentially high profile, problems. As anyone who has stumbled into a crisis with an outdated plan will tell you, regular updating, training and simulations are critical to successfully turning your crisis into an opportunity.

Before a crisis DPK Public Relations can be engaged to develop a crisis management plan, which includes:


Houston public relations

Dan Keeney, APR
Experienced Crisis Communicator
  • Vulnerability audits;
  • Establishment of the crisis response team, a notification system and definition of when such a
    team would be mobilized;
  • Development of a step-by-step action plan and checklists;
  • Guidance regarding where to locate and how to outfit a crisis communications center;
  • Simulated crisis training;
  • Media and speaker training;
  • Stakeholder research and analysis;
  • Coalition building, including identification of and recruitment of potential third party supporters;
  • Legislative and regulatory response planning;
  • Development of template background materials;
  • Development of dark Web sites; and
  • Holding statements for a variety of potential situations.

Crisis communications planning can help identify an organization's vulnerabilities, which has helped countless companies to make changes in processes or procedures that actually prevent crises. Nonetheless, any organization can find itself thrust into a crisis at any time without warning. How an organization and its leadership responds, especially in the crucial early hours and days, can have an enormous impact on reputations, brands and bottom line.

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DPK Public Relations Services

 
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DPK Public Relations' approach to crisis management dictates that when a crisis occurs,
you will have two priorities:

  • Bringing the crisis under control; and
  • Dealing with the intense media and public scrutiny.

If your interest lies in keeping your organization's reputation intact, you must be prepared to communicate effectively. DPK Public Relations helps clients retain credibility, restore confidence and protect their bottom lines.

In the event of a crisis, we provide business crisis management, which includes:

  • Around-the-clock crisis readiness;
  • Situation assessment and short-term planning;
  • Message development;
  • Crisis-related media outreach and response;
  • Crisis-related outreach to lawmakers and regulators;
  • Development of media information materials;
  • Advocacy advertising;
  • Grass roots mobilization and third party activation; and
  • Crisis-related research and analysis;
  • Medium- and long-range strategic planning to examine what damage has been done by the crisis and how to prevent similar crises, maximize turnaround and minimize sustained damage; and
  • Development and implementation of a communications program to help restore public confidence in the brand and/or corporate reputation

Contact DPK Public Relations at 214-432-7556 for crisis management and recovery.

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