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3 Articles Found

Social Media Mistakes Can Hurt Your Business

  Barry Shlachter with the Fort Worth Star-Telegram recently reported on the story of the owner of a new brew pub who let his frustrations with his kitchen staff get the better of him. We've all heard the classic advice to count to 10 or go walk it off so you don't do or say something you will later regret. Apparently this guy didn't get that advice. As Shlachter describes in his story, "Fort Worth pub seeks to put profane posts in the past," which was picked up by other papers who use the Mclatchy-Tribune News Service, Carlo Galotto ranted publicly via Facebook about what he called, "spoiled Obama kids" then engaged in some name calling when people posted responses to his unfortunate tirade. Not exactly a great way to ingratiate yourself or your brand new business to your community. …


Johnson & Johnson Redefines Crisis Response Again

27 years after Johnson & Johnson rewrote the book on crisis communication response, the company is back in the spotlight. No deaths, no tampering, just hurt feelings. The question is: was the inevitable apology acceptable?


DPK Public Relations President Comments on Michael Vick Apology in Esquire

Dan Keeney of DPK Public Relations cuts Michael Vick some slack in this article in Esquire, in which reporter Meryl Rothstein contacted five experts in the field of apologies to rate Mr. Vick''s four-and-a-half minute adventure in public contrition.